2019 Membership Frequently Asked Questions

GENERAL

 

When do 2019 season memberships go on sale?

“Firebirds Faithfuls” (Lorna Jane Queensland Firebird Members who have been with the club for 10 years or more) will receive first option to purchase 2019 memberships at the new Queensland State Netball Centre.  You will receive exclusive access from 11am Monday 17 December 2018.

Firebirds Members who have been members for 5 years – 9 years will have the exclusive opportunity to purchase their 2019 Lorna Jane Queensland Firebirds membership from 11am Tuesday 18 December 2018.

All remaining Firebirds Members will have an exclusive opportunity to purchase their 2019 memberships at the new Queensland State Netball Centre from 11am Wednesday 19 December 2018.

All current renewing members will have ONLINE ACCESS to purchase their 2019 Membership until 5pm Friday 25 January 2019.

Please note the Firebirds membership team will be available 9am – 4pm Monday to Friday on 07 3462 9500 for any enquiries. Please note this line will be unavailable from Sat 22 December through to Monday 14 January 2019).  If your matter is urgent, please email [email protected] or contact us via private message on the Firebirds Facebook page.

New memberships will not be available to purchase until February 2019.

 

How much do 2019 season memberships cost?

VIP EXPERIENCE

CAPTAINS CLUB

CENTRE CIRCLE

DIAMOND

GOLD

ACCESS

BIRDCAGE

ADULT

$980 $470 $450 $360 $300 $270 $270

CONCESSION

$980 $430 $450 $270 $210 $180 $180

JUNIOR

$980 $380 $450 $255 $180 $150

FAMILY

$1,120 $890 $790

 

Junior members must be 12 and under as at 31 December 2019.

Payment plans are available, please refer to question on payment plans and review pricing guide on the website for more information and monthly costs.

 

How many games will I get to see?

Your 2019 Lorna Jane Queensland Firebird membership will provide you access to all seven (7) home matches being played at the Queensland State Netball Centre (590 Mains Road, Nathan Q 4111).

 

  • Saturday, 4 May at 3:00pm – Round 2 v Collingwood Magpies at Queensland State Netball Centre.
  • Sunday, 19 May at 1:00pm – Round 4 v Giants Netball at Queensland State Netball Centre
  • Saturday, 1 June at 7:00pm – Round 6 v West Coast Fever at Queensland StateNetball Centre
  • Sunday, 9 June at 1:00pm – Round 7 v NSW Swifts at Queensland State Netball Centre
  • Sunday, 16 June at 1:00pm – Round 8 v Melbourne Vixens at Queensland State Netball Centre
  • Saturday, 27 July at 3:00pm – Round 10 v Sunshine Coast Lightning at Queensland State Netball Centre
  • Sunday, 11 August at 1:00pm – Round 12 v Adelaide Thunderbirds at Queensland State Netball Centre

 

Please note: Suncorp Super Netball and Netball Australia reserve the right to change the draw at any time, including the location of where matches are being played. Netball Queensland will not take any responsibility for lost travel costs, accommodation or otherwise in relation to these changes.

 

What is the definition of a family membership?

2019 Lorna Jane Queensland Firebird family memberships consist of two (2) full adult and two (2) junior members.

You can however add additional junior members to your Family membership.

Junior members must be 12 and under as at 31 December 2019.

 

How do I apply for my Lorna Jane Queensland Firebirds Membership?

In 2019, the Lorna Jane Queensland Firebirds are moving to a new membership system. Renewing members will receive an email with a link and details on how to renew via their registered email address. New memberships will go on sale in February. At this time, you will be able to access new membership purchases by visiting www.firebirds.net.au

 

How do I arrange to sit with my friends?

The best option is to purchase all seats via the one transaction so your seats can be processed together.  Alternatively make sure you add your Friends names into the SPECIAL REQUIREMENTS section when you complete the online purchase. Please contact the membership team on 07 3426 9500 if you have any issues.

Please note the Firebirds membership team will be available 9am – 4pm Monday to Friday on 07 3462 9500 for any enquiries. Please note this line will be unavailable from Sat 22 December through to Monday 14 January 2019).  If your matter is urgent, please email [email protected] or contact us via private message on the Firebirds Facebook page.

 

How do I pay for my season membership?

You can pay for your 2019 season membership securely via credit card or opt to pay using our part payment option.

 

I chose the part payment plan when I purchased my 2019 membership.  What is the schedule for the payments?

All ticketed memberships are available on payment plans. For memberships purchased prior to 24 January, the first payment will be deducted on 24 January 2019 and instalments will be deducted monthly for completion by 30 June 2019 in accordance with schedule 1.

If your membership is purchased after 24 January, your first payment will be deducted on 24 February, with your final instalment being deducted on 31 July in accordance with schedule 2.

Any membership purchased from 24 February until 30 March will incur the first payment at point of purchase or shortly thereafter and the remaining payments in accordance with schedule 2 to be completed on 31 July.

Memberships purchased 31 March onwards will require a customised payment plan, evenly splitting the amount owing over the remaining payment dates in schedule 2.

Any missed payments will result in a membership hold until payment is made which means you will not gain access to the arena on match day. Any missed payments will also attract a late fee of $10, added on to your next payment when it is deducted.

  • Schedule 1 – Memberships purchased prior to 24 January 2019 will incur six even payments on the 24th of every month commencing on 24th January 2019 and ending on 24 June 2019.
  • Schedule 2 – Memberships purchased on 24 January 2019 or after will incur six even payments on the 24th of every month commencing on 24th February 2219 and ending on 24 July 2019.

 

When will I receive my membership pack?

Membership packs will be sent out early April 2019, so you will receive your membership pack prior to the first home game.

If you order your membership after the first week of April 2019, it will take approximately three weeks for your pack to arrive.  You will receive access to Firebirds matches from time of purchase and will be provided with a paper ticket or temporary membership card to facilitate this access.

 

Is my membership transferable?

Yes. Our new system allows for transfer of membership on a per match basis.  You will be able to send e-tickets to friends to access the match in your absence, as long as your guest meets the ticket criteria.  For example: a junior membership can only be used by another eligible junior. However, an adult membership can be used by anyone.

Once you have transferred your membership for a particular match, your hard-plastic membership card will not be able to be used to access the venue on match day.

 

 I would prefer paper tickets rather than a membership pass. Is this possible?

Memberships can be sent at electronic EzyTickets via the membership portal.  No paper tickets will be sent out in 2019.

 

I have arrived at the venue and have forgotten my season membership pass.  What do I do?

Visit the Membership window at the box office and let them know you left your membership card at home.  You will be asked to present photo identification and then an electronic ticket will be issued for that game.

 

What do I do if I lose my membership card?

New Membership cards can be reissued at a cost of $10.00 per card. To request a new membership card please contact [email protected].

 

Does my membership give me access to the Suncorp Super Netball Finals matches?

The Suncorp Super Netball finals matches are controlled by Netball Australia and as such, your season membership does not include entry to these fixtures. However, all Lorna Jane Queensland Firebirds Members will be provided a priority access member pre-sale should the we host a 2019 home final. Should you purchase finals tickets, please note you will not be guaranteed access to your same seat during finals matches.

 

Do I get to sit in my regular seat at finals series matches?

As the Suncorp Super Netball finals matches are controlled by Netball Australia you are not guaranteed access to your same seat as regular season matches. However, priority access should ensure all Lorna Jane Queensland Firebirds members have an opportunity to purchase the best seats in the house before they go on sale to the general public.

 

Does my membership allow me to travel and watch the Firebirds away?

The season membership covers home matches only. However, tickets to away matches can be organised by talking to the Firebirds membership team via email at: [email protected] or on 07 3426 9500.

 

When is the Lorna Jane Queensland Firebirds pre-season fan day?

The 2019 Firebirds Fan Day is yet to be confirmed. Details will be communicated to members via email once this event has been finalised.

 

Members Only pre-season match Information

In 2019 we will be offering Lorna Jane Queensland Firebird Members the chance to pre-purchase tickets to a pre-season match. Further details about this event will be communicated to members via email once this event information has been finalised. It is likely to be held in March.

 

How do I apply for accessible seating?

Members requiring accessible seating will need to purchase a GOLD membership only.  All accessible seating located within Queensland State Netball Centre is available directly behind the Diamond seating sections.

Accessible seating will be provided to those patrons who require:

  • Wheelchair seating
  • Companion card holders
  • Seating with limited steps
  • Vision and hearing impairments; and
  • other accessibility requirements

and is subject to availability.

If purchasing online please enter all specific requirements in the box provided on the website or contact Netball Queensland directly by emailing [email protected] or by calling 07 3426 9500 between 9am – 4pm Monday to Friday and our staff will process your membership accordingly.

 

Is there access to Disabled Parking?

Limited disabled parking is available. For information on disabled parking at the new Queensland State Netball Centre on (07) 3426 9500.

 

Who do I contact if I have a question about my Firebirds membership?

Preferred and quickest contact is via email [email protected].

Alternatively, the Firebirds membership team will be available 9am – 4pm Monday to Friday on 07 3462 9500 for any enquiries. Please note this line will be unavailable from Sat 22 December through to Monday 14 January 2019).  If your matter is urgent during this time, please email [email protected] or contact us via private message on the Firebirds Facebook page.

 

Is public transport free to Lorna Jane Queensland Firebird matches?

Just like the Queensland State Netball Centre, our transport plan is currently being built for 2019 which will include public transport and parking options at a small cost. Further information around transport to matched will be released to members once the transport plan is final.

 

Can I bring my own food and drinks with me?

Members may bring small portions of food and drinks bottles (excluding commercial products) into the centre. Queensland State Netball Centre will have catering outlets open throughout all events for the comfort of all members. Members will not be permitted to bring glass or excessively large items. Visit the venue website www.qsnc.com.au closer to the event for information on any restrictions.

 

Why is there only Adult and Concession tickets available in the Birdcage? Can Juniors gain access to this area?

The Birdcage is a licensed area and is available for adult or concession tickets. Juniors are permitted in this area under the supervision of an adult or guardian over the age of 18 years old. Juniors can purchase a concession ticket for access provided they have a valid student card.

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