- 2025 Members will have their packages available for renewal under the account they purchased their membership through.
- If you are a current member and wanting to make changes to the seats and packages you had last year, please email through to the membership team
firebirdmembership@netballq.org.au
- If you are looking to purchase a new membership, you can sign up online or email us at firebirdmembership@netballq.org.au. for more information. All our packages are available online for perusal at https://firebirds.memberlink.net.au/memberhome.
- 2025 Members will be able to renew their memberships from 8th October.
- 2025 Members will be able to submit any changes to their current packages from 19th August to 7th September.
- 2026 Firebirds Memberships with select offerings are set to go on sale from 8th October.
A more detailed timeline of the 2026 Member renewal and General Public Sale process can be found below:
- Members will receive communication ahead of the auto-renewal date to be given the opportunity to opt-in or opt-out of the auto-renewal process.
- For Members that decide to opt-in to the auto-renewal process, you will automatically be switched to your new 2026 Membership using the same payment terms (Flexi or up-front), on the date mentioned above.
RENEWALS – PAYMENT TAKEN – 15th September
Automatic renewal makes it easier than ever to lock in your Firebirds membership year -on-year. Your memberships will simply renew each year on a specific date for the upcoming season, without the need of manually completing it. In 2026 the functionality will be live and if you are registered for this process, we encourage you to check your payment details.
Payment Plans FAQ
Yes, all Queensland Firebirds memberships and add-on products, can be purchased on a Payment Plan with 7 monthly instalments.
The monthly payments commence on Monday 7 October 2025, and will run every month on the 7th of that month until all payments are cleared. If the 7th falls on a weekend the payment will be taken on the Monday.
Yes, full payment can be made upon purchasing or renewing your membership. Alternatively, if you are already paying your membership in instalments, you can pay the balance at any time during the season. Members will remain on the automatic rollover until the member opts out.
If your payment does fail, the Queensland Firebirds Membership team, or associated third party (Debit Success), will be in contact to rectify the payment/s outstanding.
Should you fail two or more instalments behind, your barcode will be blocked and membership entitlements will be suspended until payments have caught up.
If you need to update your credit card please log into your account to ‘CHANGE PAYMENT DETAILS’ in your Member Portal.
If you are on the Payment Plan and have recently updated your credit card number or expiry date, please contact the Queensland Firebirds Membership team via email.
Members are entitled to cancel their membership at any stage throughout the season. If you experiencing financial hardship or your circumstances have changed, please contact the Membership team.
Please note that cancelled memberships do not automatically receive a refund. Please refer to the Membership 2026 Terms & Conditions for more information.
Queensland Firebirds are committed to work with you where possible to help you respond to financial difficulty, whether temporary or long-term.
An exclusive benefit to our Birdie Family is access to the Firebirds Mber+ Store. This online store is home to a wide range of member only merchandise to help show your support for the upcoming season!
Please send your enquiry to our Firebirds Membership team.
All 2026 Firebirds Memberships include $40.00 to spend within the online store.
To use your credit, please apply your credits at checkout. You are able to shop over your credit amount, it will simply be deducted off your total. Please note shipping charged may apply for purchases over your credit account.
A select number of items within the online store can be personalised with a name. Simply insert your required name(s) within the product page and then add the item to your car.
Membership packs will begin their delivery process in December 2025 for the 2026 season and will take approximately 2 weeks to arrive. If you place a membership order from January onwards, we expect it take around 2-3 weeks for your pack to arrive to you.
If you do not receive your membership pack in the above timeframes, please contact us immediately for assistance.
Please contact us via email with your issue, order reference number and photos of your damaged items.
If you have lost or had your membership card/s stolen we can organise a replacement. A $10.00 fee is applicable for a replacement.
This can be ordered by contacting the Membership team via email.
Members can also organise e-tickets or a digital card for their phone wallet instead of having a membership card resent, at no charge. Members will receive information on the e-ticket process closer to the start of the season.
Members will be sent a code to redeem their 3-Game Membership tickets prior to tickets going on sale to the general public.
Once available, members will be able to choose from any of the 7 home games to attend, by entering the code sent in the password box prior to ticket type selection.
More information on the redemption process will be sent to 3-Game members closer to the start of the season. Additional tickets for guests can be purchased at the same time as redemption.
If you have any issues please contact the Membership team via email so we can assist you with processing tickets.
If you are unable to attend a home game for any reason, you are welcome to transfer your game entry ticket to friends or family to use, via their online account.
Members cannot resell their membership tickets for any purpose, as per our Terms and Conditions.
Any member in breach of this, risks having their membership cancelled without refund. If a 3-Game member cannot attend a home game they have pre-selected, please contact the Membership team via email with the details prior to the event. Providing the member has given 24 hours’ notice before centre pass, the Club can cancel those tickets and the member can select from the remaining home games available.
Junior Members must be aged under twelve (12) years old as of 31 December 2025. Proof of date of birth in the form of a birth certificate, passport or letter from the child’s school, on official school letterhead signed by an authorised representative, must be provided at the time of purchase.
Memberships will not be issued without proof of age.
2025 Queensland Firebird family memberships consist of two (2) full adult and two (2) junior members. You also have the option to include additional junior members to your Family membership.
To qualify for a concession membership, members must hold one of the following forms of concession ID for the duration of the Season, including Finals: Pension card, Full-time Student card, Senior’s card, Veteran’s Affairs card, Disability card or Carer’s card.
Proof of concession must be supplied at the time of purchase, with an expiry no earlier than 1 June 2026. If a member is no longer entitled to a concession card the member must contact the club and upgrade the membership to an adult.
Members holding a Health Care card are not eligible for a concession membership.
Members holding a Companion card will be entitled to an additional complimentary membership for their Companion to use to attend with the member on game days.
Upon application of a Companion membership the Companion card number must be supplied.
Renewing members have first rights to renew their existing membership seat from the previous season. These renewals must be made by Tuesday 30th September 2025. After this date, any unrenewed or unpaid seats will be released to the general public for new member to choose from.
New Members can purchase any available seat at the time of their sign up. If a new member wishes to take over an unrenewed member seat, they can do so via registering their interest with the Club immediately at the time of sign up. Once the reserved seat cut-off date has passed, the Club will notify the new member if their seat preference is available.
If any of the membership details are printed incorrectly on your member card, please contact the
Membership team via email for a replacement card, free of charge.
Your member number is located on the back of your membership card. It will also be sent at time of transaction as this will become your unique login to the portal. The number starts with QFB.
Members can update their personal details online through their member account. To log in, simply use the member number and password – once in your account you will be free to make those changes. Alternatively, please contact the Membership team via email.
You can secure your place at all 7 home games via the 7-Game Membership options.
Alternatively, there is also three-game membership options for you to choose your games.
At time of on sale all home games will be played at Nissan Arena (590 Mains Road, Nathan Q 4111).
Please note: Suncorp Super Netball and Netball Australia reserve the right to change the draw at any time, including the location of where matches are being played. Netball Queensland will not take any responsibility for lost travel costs, accommodation or otherwise in relation to these changes.
Game Day FAQ
All game entry tickets including memberships, include free public transport to and from the venue.
Simply head to www.translink.com.au to plan your journey or check out Nissan Arena's Website or more information on venue access. Patrons can also use ride share providers or park on-site at the venue.
Alternatively a member can buy a season car parking pass or individual game parking.
Members can pre-purchase carparks at Nissan Arena. The Club offers a season pass (7 games) for members to purchase a spot onsite at Nissan Arena for game day. The parking is not allocated, but all pre-purchased carparks are guaranteed access on game day. If you are interested in a carpark at Nissan Arena for all Firebirds home games.
Accessibility permits are available by contacting the Memberships Team to organise as an inclusion.
Individual game parking can be purchased closer to the season via Ticketek
Absolutely! If members forget or lose their member card on game day, you can still access the game.
You can log on to your online account and download an e-ticket for the match, or visit the Membership team when you arrive at the game to have your ticket printed. Issuing of an e-ticket or paper ticket will invalidate your member card for that game.
Members may bring small portions of food and drink bottles (excluding commercial products) into the centre. Members will not be permitted to bring glass or excessively large items.
Nissan Arena will also have catering outlets open throughout all events.
Visit the Nissan Arena website closer to the event for information on any restrictions.
The Suncorp Super Netball finals matches are conducted by Netball Australia and as such, your season membership does not include entry to these fixtures. However, all
Queensland Firebirds Members will be provided a priority access member pre-sale, should we host a 2025 home final.
Should you purchase finals tickets, please note you will not be guaranteed access to your same seat during finals matches.
As the Suncorp Super Netball finals matches are conducted by Netball Australia you are not guaranteed access to your same seat as regular season matches. However, priority access should ensure all Queensland Firebirds members have an opportunity to purchase the best seats in the house before they go on sale to the general public.
The season membership covers home matches only. However, we can assist in arranging tickets, please us.
Members requiring accessible seating will need to purchase a 7-game reserved or 3 game reserved ticket through the membership portal. All accessible seating located within Nissan Arena is available directly behind the Reserved seating sections.
Accessible seating will be provided to those patrons who require:
Wheelchair seating
Companion card holders
Seating with limited steps
Vision and hearing impairments; andother accessibility requirements, subject to availability.
If purchasing online please enter all specific requirements in the box provided on the website or contact the membership team directly by emailing us and our staff will process your membership accordingly.