2026 Members will have their packages available for renewal under the account they purchased their membership through.

If you are a current member and wanting to make changes to the seats and packages you had last year, please email through to the membership team 
firebirdmembership@netballq.org.au

If you are looking to purchase a new membership, you can sign up online or email us at firebirdmembership@netballq.org.au. for more information.

2026 Members will be able to renew their memberships from 1st September and will have the opportunity to secure their current seats until 15th September.

2027 Firebirds Memberships with select offerings are set to go on sale to new members who register their interest, from 7th October.

Automatic renewal makes it easier than ever to lock in your Firebirds membership year -on-year. Your memberships will simply renew each year on a specific date for the upcoming season, without the need of manually completing it. In 2026 the functionality will be live and if you are registered for this process, we encourage you to check your payment details.

The transition from DebitSuccess to Adyen forms part of our broader upgrade to the Memberships platform. This platform update is designed to modernise payment processing, improve the member checkout experience, streamline instalment functionality, and align our recurring billing framework with current card scheme and gateway infrastructure.

Your payment schedule remains the same and you will no longer pay additional fees to utilise the instalments schedule. 

You may notice a minor change in how the transaction appears on your bank statement as a result of the new payment processing provider. This is expected and does not affect your membership or payment schedule.

You can add or update your payment details at any time through your membership account. This ensures your payment information is up to date and helps avoid any interruptions to your membership.

1.	Log in to your membership account.
2.	Navigate to the top right corner of the page and select Payment Methods.
3.	Enter your payment details if they are not already saved in the system.
4.	Update your payment details if required.

Some historic transactions may not appear immediately on the new platform following the transition. If you require confirmation of past payments or invoices, please contact the membership team on firebirdmembership@netballq.org.au and we can retrieve them for you.

Ensure you are using the email address linked to your existing membership. If logging in for the first time, use the 'Forgot Password' option to reset your password. Check your spam or junk folder for the reset email. If you still cannot access your account, contact the membership team.

Please check your spam or junk folder. If not there, request another password reset. If the issue continues, contact our membership team and we can manually assist with access.

Please wait a short period and try again. If the issue continues, contact the membership team and we will investigate your account.

Please try: refreshing your browser, clearing your browser cache, or using a different browser or device. If the issue continues, please contact the membership team.

Please contact the membership team and we will review and correct the information as required.

Please contact the membership team. We will review both accounts and merge them to ensure your membership, payment history, and entitlements are consolidated correctly. 

Please check your spam or junk folder. If it is not there, please contact the membership team with your name and the approximate date and time of your purchase and we will resend the confirmation.

Your membership tickets appear under your 'Account' > 'Reservations' section in the new platform. If you cannot locate them, please contact the membership team.

Yes, all Queensland Firebirds memberships and add-on products, can be purchased on a Payment Plan with no hidden or additional fees. 

The monthly payments commence on Monday 15th September 2025 and will run every month on the 15th of that month until all payments are cleared. 

Yes, full payment can be made upon purchasing or renewing your membership. Members will remain on the automatic rollover until the member opts out. 

If you need to update your account information or card details, please log into your account below.

Members are entitled to cancel their membership at any stage throughout the season. If you are experiencing financial hardship or your circumstances have changed, please contact the Membership team.

Please note that cancelled memberships do not automatically receive a refund. Please refer to the Membership 2027 Terms & Conditions for more information.

Queensland Firebirds are committed to work with you where possible to help you respond to financial difficulty, whether temporary or long-term.

Members will be sent a code to redeem their 3-Game Membership tickets prior to tickets going on sale to the general public.

Once available, members will be able to choose from any of the 7 home games to attend, by entering the code sent in the password box prior to ticket type selection.

More information on the redemption process will be sent to 3-Game members closer to the start of the season. Additional tickets for guests can be purchased at the same time as redemption.

If you have any issues, please contact the Membership team via email so we can assist you with processing tickets. 

If you are unable to attend a home game for any reason, you are welcome to transfer your game entry ticket to friends or family to use, via their online account.

Members cannot resell their membership tickets for any purpose, as per our Terms and Conditions. 

Any member in breach of this, risks having their membership cancelled without refund. If a 3-Game member cannot attend a home game they have pre-selected, please contact the Membership team via email with the details prior to the event. Providing the member has given 24 hours’ notice before centre pass, the Club can cancel those tickets and the member can select from the remaining home games available. 

Junior Members must be aged under twelve (12) years old as of 31 December 2026. Proof of date of birth in the form of a birth certificate, passport or letter from the child’s school, on official school letterhead signed by an authorised representative, must be provided at the time of purchase. 

Memberships will not be issued without proof of age. 

2027 Queensland Firebird family memberships consist of two (2) full adult and two (2) junior members. You also have the option to include additional junior members to your Family membership.

To qualify for a concession membership, members must hold one of the following forms of concession ID for the duration of the Season, including Finals: Pension card, Full-time Student card, Senior’s card, Veteran’s Affairs card, Disability card or Carer’s card. 

Proof of concession must be supplied at the time of purchase, with an expiry no earlier than 1 June 2027. If a member is no longer entitled to a concession card the member must contact the club and upgrade the membership to an adult.

Members holding a Health Care card are not eligible for a concession membership.

Members holding a Companion card will be entitled to an additional complimentary membership for their Companion to use to attend with the member on game days. 

Upon application of a Companion membership the Companion card number must be supplied.

Renewing members have first rights to renew their existing membership seat from the previous season. These renewals must be made by Tuesday 15th September 2025. After this date, any unrenewed or unpaid seats will be released to the general public for new member to choose from. 

New Members can purchase any available seat at the time of their sign up. If a new member wishes to take over an unrenewed member seat, they can do so via registering their interest with the Club immediately at the time of sign up. Once the reserved seat cut-off date has passed, the Club will notify the new member if their seat preference is available. 

Starting from the 2027 season, all member numbers will no longer begin with ‘QFB’ – it will just be a 6 digit number. 

For renewing members, your number will remain the same, minus the QFB section. This member number will be sent at time of transaction as this will become your unique login to the portal. 

You can secure your place at all 7 home games via the 7-Game Membership options.

Alternatively, there is also three-game membership options for you to choose your games.

At time of on sale all home games will be played at Nissan Arena (590 Mains Road, Nathan Q 4111).

Please note: Suncorp Super Netball and Netball Australia reserve the right to change the draw at any time, including the location of where matches are being played. Netball Queensland will not take any responsibility for lost travel costs, accommodation or otherwise in relation to these changes.

All game entry tickets including memberships, include free public transport to and from the venue.

Simply head to www.translink.com.au to plan your journey or check out Nissan Arena's Website or more information on venue access. Patrons can also use ride share providers or park on-site at the venue. 

Alternatively, a member can buy a season car parking pass or individual game parking.

Members can pre-purchase carparks at Nissan Arena. The Club offers a season pass (7 games) for members to purchase a spot onsite at Nissan Arena for game day. The parking is not allocated, but all pre-purchased carparks are guaranteed access on game day. If you are interested in a carpark at Nissan Arena for all Firebirds home games.

Accessibility permits are available by contacting the Memberships Team to organise as an inclusion.

Individual game parking can be purchased closer to the season via Ticketek.

Absolutely! If members forget or lose their member card on game day, you can still access the game.

You can log on to your online account and download an e-ticket for the match, or visit the Membership team when you arrive at the game to have your ticket printed. Issuing of an e-ticket or paper ticket will invalidate your member card for that game.

Members may bring small portions of food and drink bottles (excluding commercial products) into the arena. Members will not be permitted to bring glass or excessively large items.

Nissan Arena will also have catering outlets open throughout all events.

Visit the Nissan Arena website closer to the event for information on any restrictions.

The Suncorp Super Netball finals matches are conducted by Netball Australia and as such, your season membership does not include entry to these fixtures. However, all Queensland Firebirds Members will be provided a priority access member pre-sale, should we host a 2027 home finals match. 

As the Suncorp Super Netball finals matches are conducted by Netball Australia you are not guaranteed access to your same seat as regular season matches. However, priority access should ensure all Queensland Firebirds members have an opportunity to purchase the best seats in the house before they go on sale to the general public.

The season membership covers home matches only. However, we can assist in arranging tickets, please us.

Members requiring accessible seating will need to purchase a 7-game reserved or 3 game reserved ticket through the membership portal. All accessible seating located within Nissan Arena is available directly behind the Reserved seating sections.

Accessible seating will be provided to those patrons who require:
Wheelchair seating
Companion card holders
Seating with limited steps
Vision and hearing impairments; and other accessibility requirements, subject to availability.

If purchasing online please enter all specific requirements in the box provided on the website or contact the membership team directly by emailing us and our staff will process your membership accordingly.